Shipping policy
Overview
We work closely with a number of delivery partners/courier companies (couriers) in order to deliver nationwide; in some cases this may be handled by a third party to ensure remote areas can be accommodated. Your order will be delivered to the delivery address provided by you during the checkout process, or as updated by advice from you via email to our Shopping Zone Team at shipping@shoppingzone.com.au after your order is finalised.
Shopping Zone is not responsible or liable for any orders that have already been dispatched to an address provided by you which is incorrect, prior to receiving any amended instructions.
Delivery is to a ground floor; if the delivery is in a multi-story building the delivery company will not travel past the ground floor front door.
For larger high value items, we may be able to offer an alternate delivery service, however this is not available for all items nor for all areas. Before you place an order, email our Shopping Zone Team at shipping@shoppingzone.com.au who can confirm if this is available to your order and area. Applicable fees and charges will apply for this service.
We cannot deliver to PO Boxes or Parcel Lockers because they don’t suit the size of the items we sell. Most of our goods are delivered by couriers or specialist carriers directly to your door with some requiring a signature upon delivery.
Our couriers may leave a card at the address and you will need to pick up the delivery from an Australia Post outlet or contact the courier to arrange for re-delivery.
You agree to pay any shipping and handling charges presented to you at the time you make a purchase.
Should changes to shipping and handling charges be required (due to issues such as remote address, bulky item or advised by couriers etc), Shopping Zone will contact you as soon as possible after your order is submitted to advise you of any additional charges. After your acceptance, and payment, of additional costs, goods will then be dispatched to your nominated address.
We reserve the right to refuse delivery to specific locations for items we deem at high risk of loss or damage, and also areas that are inaccessible by standard couriers. In this case, you may choose to have an item delivered using your own couriers, in which case all insurance for loss or damage to the order caused by the delivery will be your responsibility.
We deliver most products Australia-wide. In some cases, where we cannot deliver, the information will be shown on the product listing. We are not able to accept orders for international delivery at this time (refer to section below for unavailable postcodes).
Risk in the products passes to you on commencement of delivery. We do not accept liability for any loss, theft or damage to the products after delivery.
Warehouse Shipping
Orders are generally shipped from our distribution centres which are located in a variety of centres across Australia, the next working day after full payment is received.
Order Confirmation
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and authorised your credit card, or payment method, for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.
If your item is on backorder or unavailable, we will void the pre-authorisation and reach out to you via email. If your item/s are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Faulty or Damaged In Transit Products
Please inspect the packaging of your item/s when they arrive, and if you notice any damage you should make note of it when signing for delivery.
Email the Shopping Zone Team on warranty-returns@shoppingzone.com.au if your item/s do arrive damaged so we can begin a warranty claims process on your behalf. Send us all your notes, photos and videos of the received product clearly indicating the fault. If applicable, include the manual with the required part circled and inform us of the quantity. In addition, please provide a brief explanation of the fault and what you would prefer from the supplier/s (for example, full or partial refund or replacement of parts/product).
Every claim is assessed on a case-by-case basis and we will advise you (through advice from our supplier/s) whether we will send replacement parts, offer a full or partial refund, or replace the product.
Please do not return the product to us and/or supplier unless instructed to do so. If we need the product returned, we will provide a return label. Any postage cost incurred by the customer for return postage will not be refunded if the return is not approved and the return label has not been provided.
Shipping Providers/Delivery Agents/Couriers
Shopping Zone works with a variety of reputable couriers to provide the most efficient delivery service possible, at the most reasonable prices and with the quickest service. Some of these couriers are, but not limited to: Australia Post, Aramex, Allied Express, and Toll, Hunter Express Couriers, etc.
Each courier provides a barcoded address label and/or a tracking number with features that allow you to track the status of your item, either through a text or direct from their individual websites.
We cannot deliver to PO Boxes or Parcel Lockers because they don’t suit the size of the items we sell. Most of our goods are delivered by couriers or specialist carriers directly to your door with some requiring a signature upon delivery.
If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our Shopping Zone Team.
How long will it take to ship to me?
Delivery time starts after your payments have been cleared and the item has been dispatched from our warehouse (usually 1-2 working days after receipt of cleared payment).
Estimated delivery timeframes in Australia are anywhere between 3-10 working days, depending on where you live, and how easy it is to access your address. The expected time delivery provided by each courier partner is for reference only. For remote locations, it may be a little longer.
Due to ongoing COVID restrictions placed in different states, border closures and natural disasters from time to time including significant flooding, delivery timeframes can be affected. These may increase delivery times from 8-19 days. Your patience in such circumstances would be highly appreciated. We endeavour to have your products shipped as quickly as possible.
Our delivery partners, couriers, suppliers, vendors and ourselves cannot guarantee a delivery on any specific dates or times as this is not something under our control.
The Shopping Zone Team will stay in touch with you should we be advised of delays. If you do not receive your item within ten working days, kindly contact our Shopping Zone team via email at shipping@shoppingzone.com.au.
Undeliverable Packages
In the unlikely event that your parcel is returned to us, our Shopping Zone team will contact you via email.
It is crucial that you verify your information as being correct before placing your order, especially your delivery address. (If paying by PayPal, also check the address is the same on their platform as listed on your order). If the address provided is incorrect and the package is returned, you will be billed for the additional shipping charges in order for your delivery to reach you. You agree to this by placing an order with us, we reserve the right to pass on applicable charges to you if you provide wrong address information.
We also require a contact phone number, which may be used by couriers to arrange delivery. If we and/or our couriers have been unable to deliver your order due to your error or fault after 21 days or 2 attempts (whichever is sooner), we reserve the right to cancel your order. In these circumstances we will refund you the price of your order, less the delivery and handling fees incurred by us.
If you feel your address details were correct and the parcel has not been delivered within the relevant timeframe, you should contact the Shopping Zone Team in the first instance who will lodge an enquiry with the courier for investigation. This can take up to two working days. If there is no update in the two working days, we will provide a resolution and inform you of a replacement or a refund.
Inaccurate address
If there are any address discrepancies with your order the product is returned to us, a team member will be in touch with you. A re-delivery cost will occur for any products that are returned to us (refer to section on Delivery Costs).
Unsuccessful Delivery Attempt
A notification will be left in your mailbox to pick up your parcel at your local post office if you are not present when the order is delivered by Australia Post. If your item is being delivered by Aramex or Allied Express, arrangements will be made in advance to deliver your item at your convenience. A re-delivery cost will occur if you are not home at the arranged time.
Rejected by Receiver
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent (refer to section on Delivery Costs).
No Pickups Available
Pick up or arranging your own courier is not available at any of our warehouses to ensure distribution centres can dispatch all goods efficiently at all times.
Delivery Costs
Delivery costs vary for different products and are calculated based on the size and weight of your order and its destination.
Delivery costs for each order will be displayed during the checkout process, prior to payment and order confirmation and included in the total price of your order. Changes made to delivery address or delivery time after placing an order may incur additional charges, which we reserve the right to request to add to your original delivery charge.
Delivery estimates calculated at checkout are based on delivery to the front door of a ground floor. Approval for requests to have items delivered past this point must be requested prior to an order being placed to shipping@shoppingzone.com.au. This is a request and cannot be guaranteed. The request is based on courier availability and payment of this service.
Postcodes
Shopping Zone offers shipping to almost all postcodes in Australia.
Undeliverable Postcodes
Shopping Zone regrets that due to the limited access of our couriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details. We do try our best to include all the undeliverable postcodes on the list. Orders with no shipment service will be cancelled and refunded automatically. Some purchases may display a $9,999 delivery charge. This indicates that the postcode is not deliverable, so cancel your order. If you really want that particular item, contact the Shopping Zone Team at shipping@shoppingzone.com.au and we will recommend some alternative solutions.
These locations change frequently, so please reach out to the Shopping Zone Team via email at shipping@shoppingzone.com.au and we will confirm the current status for you.
If you are worried that your item needs to be delivered to a remote area, please contact the Shopping Zone Team via email at shipping@shoppingzone.com.au to ensure your order is able to be processed successfully.
UNDELIVERABLE POSTCODES
|
STATE |
POSTCODE |
SUBURB |
|
SA |
5701 |
WOOLUNDUNGA |
|
WA |
6740 |
DRYSDALE RIVER |
|
WA |
6740 |
KALUMBURU |
|
WA |
6740 |
MITCHELL PLATEAU |
|
WA |
6740 |
OOMBULGURRI |
|
WA |
6740 |
PRINCE REGENT RIVER |
|
WA |
6740 |
WYNDHAM |
|
WA |
6743 |
CAMBRIDGE GULF |
|
WA |
6743 |
DURACK |
|
WA |
6743 |
GIBB |
|
WA |
6743 |
KUNUNURRA |
|
WA |
6743 |
LAKE ARGYLE |
|
WA |
6743 |
WARMUN |
|
TAS |
7151 |
CASEY |
|
TAS |
7151 |
DAVIS |
|
TAS |
7151 |
HEARD ISLAND |
|
TAS |
7151 |
MACQUARIE ISLAND |
|
TAS |
7151 |
MAWSON |
|
TAS |
7151 |
MCDONALD ISLANDS |
BULKY ITEMS
|
STATE |
POSTCODE |
|
NT |
0800-0999 |
|
NSW |
2641, 2717, 2831, 2898, 2899 |
|
QLD |
4184, 4421, 4450-4499, 4680, 4700-4805, 4806-4899, 4900-4999, 9960-9999 |
|
SA |
5701 |
|
WA |
6055, 6215-6699, 6700-6799 |
|
TAS |
7151 |